Combination of things:
Crate was open when I got it. The support page for damage procedures isn't working, just comes up blank. This really needs to be fixed.
The printer looks fine, but I haven't gotten it out of the crate yet, so I don't have the serial number to create a support ticket. This REALLY needs to be changed, so that issues like this can be fixed easier, and for non-printer related issues where the printer serial number doesn't really matter.
It looks like I'm missing a roll of filament, I'd do a support ticket save for the above, is there someone I can e-mail about it?
I was also never got a full packing list. It has the three extra rolls I ordered on it, but doesn't have the inventory of the starter pack I ordered, and it would be nice to verify that what I got is what I ordered/was shipped. Just listing "starter package" doesn't work when you have multiple items in the shipment.
Damage done at factory.
3 full months now...still not fixed / printing.
Just the facts.
Please request a firmware download via the Ticket System