Can I get comments from this forums on the opinion of customer support and over machine quality
I am considering a Replicator Z18, since they offer a 3 year 100% warranty....Not happy it only prints PLA, buy when you look at the spec's and service I think this might be a better investment
Support is better the last few days.
After transferring me to a other support employee.
We have contact true Skype, this is instant support with video, support heaven.
I am helping a coustumer of mine with using his new bought xeed.
We have a lot of startup problems.
The support can only be contacted by filling out a support ticket on this website.
It is impossible to contact them by thelephone , that bugs me alot.
I expected more support for a inverstment of 7000 euro's
So, for now, not so happy....
but, to end with a positive conclusion:
I am sure that when i know the machine more and have more experiance it is a fine machine...
Looks like a nice printer but I have yet to see any posts from people that own one on any of the forums.
Please request a firmware download via the Ticket System