Hello and thank you for choosing the Creatr HS for your printing needs.

If your prints do not have the correct dimension when the printing process is done you will have to do the following steps to rectify this issue.

1. First update the software of your HS printer by following the steps in the link below:

Update Creatr HS Stand-Alone Software

2. Now, please update the firmware. The new firmware has a new configuration for the stepper motors which will make you prints more accurate in size. You can do so by performing the instructions in following link:

Flash New Firmware on the Creatr HS

3. The last step is to adjust the offsets for the hot ends:

Set Extruder Offset for Your Creatr HS (M50)

You'll want to start a .GCODE file on the printer and then check the dimensions of the printed part to verify that the dimensions are accurate.

Thank you for reading the solution and for any other issues please do not hesitate to contact our Leapfrog Support Team.